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FASTag is an electronic toll payment system introduced by the National Highway Authority of India (NHAI) in 2014. Initially, it was a voluntary option for toll payments but became mandatory for all four-wheeled vehicles on February 15, 2021.
Now, without the FASTag, you are charged double the standard toll fee. Besides, saving money, it also allows you to avoid long queues at toll plazas. That’s because instead of paying manually, the toll charges are automatically deducted as your vehicle passes through the FASTag lane.
While many are familiar with how to apply for or recharge their FASTag, some may not know how to check and transfer their FASTag balance. In this article, we will learn some simple steps on how to easily check and transfer your FASTag balance.
How to check your FASTag balance
FASTag users can check their balance through three different methods:
Method I: Visit the bank or NBFCNBFC’s website or mobile app
FASTag services are offered by several banks and NBFCs. To check your balance online, you can visit their website or mobile app. Generally, you will be required to follow these steps:
- Visit your service provider’s FASTag portal
- Log in using your account credentials
- Select the “View Balance” option to check the remaining amount in your FASTag account.
Method II: SMS updates for every toll deduction
When you register for FASTag, you automatically receive SMS alerts for every toll payment deduction. These SMS messages also include:
- The deducted toll amount
- Your current FASTag account balance
Additionally, you even get notifications about low balance and recharge confirmations. As a tip, to get your FASTag detected at the toll plaza, you must apply the sticker properly on the windshield near the rearview mirror. For this purpose, you can easily purchase adhesives, cleaning cloths, and other materials at online marketplaces.
Method III: Customer care helpline
You can even check your balance using the helpline in two ways:
Missed call | Send an SMS |
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Important note:
To use the helpline services, your mobile number must be linked to the National Highways Authority of India (NHAI) FASTag account.
How to transfer FASTag balance to your bank account
There are cases when you have added extra money to your FASTag account and now want to transfer your unused FASTag balance back to your bank account. Such a transfer is possible, however, the exact process depends on your FASTag issuer. Below are some general steps that you can follow:
Step I: Contact customer support
Firstly, you should reach out to your FASTag issuer’s customer support team. You can do this via their:
- Helpline
- Customer portal (if any)
Step II: Request a balance transfer
Inform the customer support team that you want to transfer your FASTag balance to your bank account. They will ask for your FASTag account details and may inquire about the reason for the transfer.
Step III: Provide the required information
Share the necessary bank account details where you want the balance to be transferred. Usually, the customer support team requests the following information:
- Your account number
- The IFSC of your bank branch
- Beneficiary name
- Complete branch address
Step IV: Verification process
Your FASTag issuer will verify your request. Generally, the verification process takes time and depends on their policies and processes.
Step V: Balance transfer
After successful verification, the issuer will transfer the FASTag balance to your specified bank account. You will even receive confirmation once the transfer is complete.
Conclusion
Using the FASTag technology, toll amounts are deducted automatically from your FASTag account. However, to let this happen, your account must be sufficiently recharged. To check your latest balance, you can use any of the following methods:
- Visit your service provider’s website or mobile app
- Track SMS updates
- Give a missed call at 801092888
- Send the SMS – ETCBAL [Vehicle Registration Number] – to 5676766
Furthermore, transferring unused FASTag balance to your bank account is also possible. For this purpose, you are required to contact your FASTag issuer’s customer support team and request a balance transfer.
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